Privacy Policy
How we collect, use, and protect your personal information
Last Updated: March 15, 2025Introduction
At EnergySurgeHub, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our blockchain and media content education platform. We're committed to transparency about our data practices and your rights regarding your information.
This privacy policy applies to all services offered through energysurgehub.com and complies with Vietnam's Personal Data Protection regulations as well as international privacy standards. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
- Name and contact details when you register for courses or contact us
- Educational background and professional experience for course placement
- Payment information processed through secure third-party providers
- Communication preferences and feedback you provide
- Course progress and assessment results for educational purposes
Automatically Collected Information
- Device information including browser type, operating system, and IP address
- Website usage patterns and page interactions through analytics tools
- Session duration and course engagement metrics for improvement purposes
- Geographic location data at city level for content localization
How We Use Your Information
Educational Services
We use your personal information primarily to deliver educational services. This includes course enrollment, progress tracking, providing personalized learning recommendations, and issuing certificates upon completion. Your educational data helps us improve our curriculum and teaching methods.
Communication and Support
We may contact you about course updates, important announcements, and respond to your inquiries. You can opt out of promotional communications at any time, but we'll continue sending essential service-related messages about your enrolled courses.
We Never Sell Your Data
EnergySurgeHub does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our educational services.
Data Sharing and Third Parties
| Service Provider | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Billing information, transaction details | Course payment processing |
| Email Service | Email address, name, preferences | Course communications and updates |
| Analytics Tools | Usage patterns, anonymized data | Website improvement and user experience |
| Cloud Storage | Course materials, progress data | Secure data storage and backup |
All third-party service providers are carefully selected and bound by strict confidentiality agreements. They're only allowed to process your data for the specific purposes outlined above and must maintain appropriate security measures.
Your Rights and Choices
Access and Correction
You have the right to access your personal information and request corrections if it's inaccurate. You can update most of your profile information directly through your student dashboard, or contact us for assistance with changes.
Data Deletion
You can request deletion of your personal information, though we may retain certain data for legal compliance or legitimate business purposes. Course completion records may be kept for certification verification, but we'll remove unnecessary personal details.
How to Exercise Your Rights
- Log into your account to view and update personal information
- Email our support team with specific requests or questions
- Use the unsubscribe link in any promotional emails
- Contact us directly for data deletion or complex requests
- Request a copy of your data in a portable format
Security Measures
We implement industry-standard security measures to protect your information. This includes encrypted data transmission, secure server hosting, regular security audits, and limited access controls for our staff. However, no internet transmission is completely secure, so we can't guarantee absolute security.
We regularly update our security practices and promptly address any identified vulnerabilities. In the unlikely event of a data breach affecting your information, we'll notify you as required by applicable laws and take immediate steps to minimize any potential impact.
Data Retention
Course-Related Data
We retain course enrollment and completion data for seven years to support certificate verification and alumni services. Progress tracking and assessment results are kept for three years to help improve our educational programs.
Communication Records
Support communications and correspondence are typically retained for two years. Marketing communications preferences are kept until you change them or close your account.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze site usage. Essential cookies are necessary for basic functionality, while analytics cookies help us understand how visitors interact with our content. You can control cookie preferences through your browser settings.
We don't use cookies for cross-site tracking or behavioral advertising. The data collected helps us improve course content and website performance, not to build detailed profiles for marketing purposes.
International Data Transfers
Some of our service providers may process your data outside Vietnam. When this occurs, we ensure appropriate safeguards are in place through contractual protections and by working only with providers who maintain adequate data protection standards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your data rights, please contact us:
Email: support@energysurgehub.com
Phone: +84977557000
Address: 115 Hai Bà Trưng, Bến Nghé, Quận 1
Thành phố Hồ Chí Minh, Vietnam
We typically respond to privacy-related inquiries within 72 hours during business days.